FAQ
Products, Pricing & Service
FAQ 1 – What equipment do you hire?
We have extensive stocks of event furniture such as chairs and tables, catering equipment and tableware such as crockery, cutlery and glassware for hire – in fact, everything you could possibly need for your temporary event.
FAQ 2 – Do you supply marquees as well?
Sorry, we no longer hire marquees for events.
FAQ 3 – Where are you based?
Our sales and distribution centre is located in Bradford, West Yorkshire.
FAQ 4 – What areas do you cover?
We cover Yorkshire, Lancashire, the Lake District, Peak District and the North of England in general. We’ve even been up to Scotland.
FAQ 5 – Do you operate at weekends?
Generally, we don’t operate at weekends though in peak seasons we may be operational. If you need to hire equipment for a weekend, it would generally be delivered on the Friday and collected on the Monday to which our standard 3 day price would still apply.
FAQ 6 – Who do you hire to?
We hire to event professionals in the wedding, hospitality, corporate and festival industries as well as members of the public.
FAQ 7 – Does your equipment arrive in good condition?
Yes – our furniture is constantly maintained in between hires to ensure it arrives in good condition with you. Our catering equipment is fully tested and maintained in between hires, and all our tableware products are machine washed, thoroughly checked and reliably counted before being delivered to you as part of our right-first-time policy.
FAQ 8 – Do I have to wash crockery, cutlery and glassware before returning it to you?
Items that you have hired need to be returned to us in the same condition that you received them. This means that crockery, cutlery and glassware, for example, should be washed before return. If you don’t have the resources to be able to do this, then you can send your items back with food scraped off and liquids swilled out and benefit from our ‘Return Dirty’ scheme, the current prevailing rate for which is 20% of the value of the hire of the item. You can select this Return Dirty fee on each individual product page.
FAQ 9 – How does your pricing work?
We work on a standard 3 Day Rate, Week Rate and Month Rate. Our 3 Day Rate assumes that you will have the equipment delivered on day 1, use it on day 2 and collected on day 3 or you can also hire for 1 week at the Week Rate. For a hire duration of between a week and up to a month, the preferential Month Rate will apply. If you need equipment for longer than this, please contact us and we’ll provide you with a bespoke price quote. Please note that if you need equipment over a weekend, we would only charge you our 3 day rate as we don’t deliver or collect on weekends – therefore, we would deliver on the Friday and collect on the Monday, and only charge you the standard 3 day rate.
FAQ 10 – What is the ‘Slight Damage Waiver’?
For certain products on our website, you will see that there is an optional ‘Slight Damage Waiver Fee Per Item’ that you can click. The current prevailing rate for this is 2.5% of the value of the hire of the item. This Slight Damage Waiver means that if you accidentally scratch a table top or chair, for example, you won’t get charged for it – in other words, it covers you for ‘fair wear & tear’ whilst the product is on hire to you. Please note that this Slight Damage Waiver does not override a full replacement cost if you break the piece of hire equipment.
FAQ 11 – Do you supply a set-up service?
We can often help you with set-up, yes. However, this would need to be agreed in advance. There will also be an additional charge for this service.
Transport
FAQ 12 – Can you deliver and collect?
Yes, we operate a regional-wide transport service delivering into and collecting out of venues across the north of England. There is an associated charge for using this service which is highly competitive.
FAQ 13 – How much is transport to and from my event?
The cost of the transport depends upon your event postcode location. The closer you are to our distribution centre, the cheaper your transport will be, and vice-versa of course. If you want to use our transport service, you can enter your event postcode on our picking list page and our website will generate the cost associated with this. You then have the cost of the hire of your equipment and a transport cost so you can go to checkout.
FAQ 14 – Where does the equipment get dropped off?
Our standard rate transport charge assumes drop off and collection of the equipment at a single ground floor point at your event venue. If you need anything different to this, you need to let us know in advance as additional charges might apply.
Ordering & Payment
FAQ 15 – Can I place my order online?
You are able to place your secure order online 24/7 using any major credit or debit card. Upon placing your ‘order’, your card is not charged. It will only be charged when a member of our sales teams accepts and confirms your online order. This normally takes place the same working day that we receive your order.
FAQ 16 – Can I place my order over the phone?
Of course! Simply browse our website and make your selection(s). This will put your items into your picking list. From there, you can simply get a quote by email from us and/or when you are ready you can speak to us over the phone to place your order. We always like to speak to our clients!
FAQ 17 – How long will it take for you to contact me?
We aim to respond to you with your quote or order confirmation the same working day that we receive your contact.
FAQ 18 – How far in advance do I need to place my order?
We would always advise you to place your order as far in advance as possible. Especially at peak times of the year, stock gets booked quickly. We don’t mind you tinkering with your numbers as your event gets closer, and it will be easier for you to book the stock in advance and tinker with it rather than leaving things until the last minute!
FAQ 19 – When do I need to pay for my order?
If you are a cash customer, then your order needs to be paid for, in full, before the day of delivery. If you are an account customer, then your order simply gets billed to your account.
FAQ 20 – What payment methods do you accept?
We accept all major credit cards including VISA & MasterCard credit and debit cards, as well as American Express.
FAQ 21 – What is the refundable deposit and how does this work?
The total value of your order includes a refundable deposit. This is to ensure that our equipment comes back to us in the same condition you received it. If everything is present and correct, then you will receive the refundable deposit back in full, to the original source of the funds. If there are losses or damages, then these get charged against your refundable deposit and the remaining balance (if any) is returned to the original source of the funds. Whether you place your order online or over the phone, there will always be a refundable deposit payable by you.
FAQ 22 – What about if I have to cancel my event?
We realise that this does happen! However, if you have booked stock, this means that we can’t hire it out to others. There may be cancellation charges – please visit our Terms & Conditions for more information on this.
FAQ 23 – Do you price match if I find the same item elsewhere?
For the quality of our products and service that we provide, we believe our pricing is highly competitive. However, we always like to know what is being offered in the market and so do let us know if you find better pricing on like-for-like items. We can’t promise we’ll price match but we’ll certainly have a look at it for you!
FAQ 24 – How do I open an account with you?
Account terms are offered for clients who hire regularly from us throughout the year, and we will only offer account terms if you have trading history with us on a cash basis. To find out more about opening an account, please call or email us.
Other
FAQ 25 – How can I contact you?
At any time you can call us on 01535 280 299 or email us at [email protected] where one of our expert team will be delighted to assist you in whatever way they can.
